Muslim Community Hub

Connecting Communities, Strengthening Bonds

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Help Center

Admin guides, FAQs, and how-to articles.

Use this help center to learn how to manage clusters, masjids, announcements, events, and onboarding tasks across Muslim Community Hub.

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Getting started

Sign in with the admin account that was assigned to you.

Open the Admin area from the main navigation.

Start with the Community page, where you can manage cluster settings, masjids, announcements, and events.

Use Help whenever you need a walkthrough for a task.

Super Admin guide

Create new clusters such as RTP, Triad, or Charlotte.

Assign Cluster Admin and Organization Admin roles.

Review cluster-wide settings and onboarding progress across the platform.

Oversee announcements, events, and future expansion to new communities.

Cluster Admin guide

Update cluster settings like community name and WhatsApp link.

Create cluster-wide announcements and events.

Discover and onboard new masjids into your cluster.

Open Admin > Moderate businesses to feature trusted listings or remove prohibited businesses in your cluster.

Open Clubs > Club Dashboard to review clubs in your cluster and remove prohibited clubs when needed.

Review masjid data and run ingestion when needed.

Organization Admin guide

Update your assigned organization profile details.

Adjust day-specific iqamah overrides when needed.

Publish local announcements and events for your organization.

Review only the organizations that fall within your scope.

Admin moderation guide

Business moderation actions appear on each business detail page for Super Admins and Cluster Admins.

Admin > Moderate businesses is a recent and search workspace for finding listings that need review.

Use Pause Listing when a business should be hidden while admins complete background verification.

Use Resume Listing when verification is complete and the business can be visible again.

Club moderation lives in Clubs > Club Dashboard. Super Admins and Cluster Admins can delete prohibited clubs from discovery and registration.

Use Delete when a listing must be removed but the account should remain active.

Use Delete & Ban only for prohibited, abusive, or bad-faith submissions where the creator or owner should lose platform access.

Banning a user invalidates their active sessions and prevents future authenticated access.

How-to articles

How to create a cluster

Super Admins can open the Admin Community page, create a new cluster, then assign its Cluster Admin from the same area.

How to request a new cluster

If your area is not live yet, use the Feedback page and submit a request for a new cluster with your city or region, community need, and contact details.

How to onboard a new masjid

Cluster Admins can paste a masjid website, let the platform auto-fill what it can, save the onboarding lead, then convert it into a live masjid record.

How to publish announcements

Use the Admin Community page to create a cluster-wide or masjid-specific announcement, choose the right priority, then publish it to the public feed.

How to manage prayer data

Use the Ingestion area to review ingestion status and run the latest import when needed, then use iqamah overrides only for same-day manual adjustments.

How to delete a prohibited business

Open Businesses, select the business, then use the admin moderation actions on the detail page. Use Pause Listing for verification holds, Delete for removal, or Delete & Ban Owner when the owner should lose platform access.

How to delete a prohibited club

Open Clubs, choose Club Dashboard, select the club, then use Delete Club or Delete & Ban Creator from the admin action area.

When to ban a user

Ban only when an account is creating prohibited, abusive, or bad-faith content. A ban blocks sign-in and clears active sessions.

FAQs

Who can create a new cluster?

Only Super Admins can create clusters and assign Cluster Admins.

How do I ask for Muslim Community Hub in my area?

Use the Feedback page and submit a request for a new cluster for your city or region. That request can then be reviewed by the Super Admin team.

Who can update a masjid?

Super Admins can update any masjid, Cluster Admins can update masjids in their cluster, and Organization Admins can update only their assigned organizations.

Do iqamah overrides stay forever?

No. They are meant to be day-specific, so fresh ingested prayer data can take over on the next day.

How do I request a new feature or report an issue?

Use the Feedback page to send feature requests, questions, or bugs to the appropriate admin team.

Where do admins delete prohibited businesses?

Open the business detail page to use Pause Listing, Resume Listing, Delete, or Delete & Ban Owner. Admin Dashboard > Moderate businesses is available when you need to search older listings or review recently created businesses.

Where do admins delete prohibited clubs?

Open Clubs, then Club Dashboard. Super Admins and Cluster Admins can use Delete Club or Delete & Ban Creator from the club action area.

What happens when a user is banned?

Their account is marked as banned, active sessions are cleared, and authenticated access is blocked.

How do I set my Home Masjid?

Sign in, open Settings, choose your Home Masjid from the dropdown, and save it. This helps personalize your prayer experience across the app.